Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Additional non-returnable items:

• All Merchandising products including wrong size, color, or simply changed their mind.
  

Please do not send your purchase back to the manufacturer.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue”  form

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
  
  

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

Tickets Policy

Tickets are personal and cannot be transferred.

You can ask for a refund in writing by emailing to: [email protected] or opening a Ticket in this webiste, indicating the Order Number you received by email.

Refund rates:

100% of its value minus Paypal fees –  within 1 month prior to the event.
50%  minus Paypal fees – 30 days prior the event
No refunds 15 days prior the event

Need help?

Contact us at [email protected] for questions related to refunds and returns.